01. When was Citidirect International established?
Citidirect International was established in 1994 by a team of marketing professionals with vast experience in Global Networking Marketing.

02. How could I participate in Citidirect Business?
You just Click Distributor Online Application in main page to verify your sponsor ID and complete your particulars. Click next and confirm for submission. Please log-in to Distributor Back Office by using your Distributor ID and Password. You have to purchase a Salekit from the online at Back Office or click Distributor Online Purchase.

03. What is the different between Master Plan and 5 Star Plan?
Master Plan is a Synchronized Plan with 5 Star Plan. Master Plan you can enjoy Unilevel Bonus, Leadership Development Bonus, Business Development Tour and International Profit Sharing Bonus.
In 5 Star Plan you can enjoy personal sales and group sales with high percentage up to 93%. The first 50 Personal Sales Bonus Value (BV) will be computed in the Master Plan and Personal Sales 51 BV and above will be computed in the 5 Star Plan.

04. What is back office?
Every Distributor will be given a Back Office at the company web site. In your Back Office, you can access and check your Distributor Profile, e-wallet, purchases, bonus report, sales report, on-line order, real time tree, real time group sales list, query and comment, sales campaign and stockist list.

05. How can I access into back office?
Every Distributor is given a same number for Distributor ID and Password to access into your back office. You are advice to change your Distributor Password immediately after the company approves your registration application.

06. When can I receive my bonuses?
Every time you purchase the product from the company, the BV will be computed to Real Time calculation. The bonuses will be debit to your e-wallet as an e-point. One e-point is equivalent to RM1.

07. Can I change my Distributor ID?
No.

08. Can I change my up-line Distributor?
No.

09. Can I edit my correspondence address?
Yes.

10. Can I check my bonus statement and print out?
Yes.

11. Can I check my sales and my group sales at real time?
Yes. You can check in Back Office at check purchase and real time group sales.

12. Can I recruit others using on-line registration?
Yes.

13. How can I purchase Citidirect products?
You can purchase Citidirect products either from Citidirect branch office, Distributor Centres, Mobile Stockist or on-line order.

14. Can I pay by credit card during the on-line purchase?
Yes. The company accepts both Master and Visa credit card but subject verification from Malaysia.

15. When can I receive my purchase products?
You can receive your purchase products within 2 to 3 working days.

16. Do I have to pay for the delivery charges?
For order of products less than 500 BV, you are required to pay a delivery charges. Delivery charges vary in different countries. In Australia, you must pay delivery charges of A$10 for order less than 500 BV.

17. Can I withdraw my e-points for others purpose?
Sure. Every e-points in your e-wallet is belongs to you.

18. Can I top-up an e-points to my e-wallet?
Yes. You just log-in to Back Office, click e-wallet and choose for top-up. Present your credit card number and submit. For cash and cheque please kindly contact the company before you do any submission. (Never give out your credit card number to others Distributor during business with company. The company will not responsible for any incidents).

19. Can I transfer e-points to another's Citidirect Distributors e-wallet?
Yes. You just get an e-wallet number from others Citidirect Distributors then do transfer at Back Office, e-wallet and choose transfer.

20. Can I request to transfer my e-points from e-wallet to my personal bank account?
Yes. You can request by sending the account number to us.